Business Analyst – Financial Services



The role of the Business Analyst is to ensure the smooth and effective running the client system, related processes, relevant tools and applications, the ease of use of these relevant tools, processes and applications, as utilised by the intermediary, thus enhancing the intermediary’s experience – as well as the end-user customer’s experience. The role is also responsible to reduce and prevent any business risks associated with the use of system tools and applications by the intermediaries and to manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified or suggested. The role also manages and take ownership of allocated projects and tasks, as well as assigned resources.


Identify & define business requirements for new business models or changes to existing models, including application requirements, Business Requirements Specification (BRS) & test cases
Analyse & design new business processes
Define & design changes to existing processes as required & ensure integration of changes into process environment
Work with the  Business Solutions Manco, architects, partners & other team members to define non-functional requirements (including metrics & performance goals) for the application
Participate in transitioning the requirements to systems analysts & designers, and ensure a clear & complete understanding of the requirements
Document these requirements and designs
Participate in quality management reviews throughout the SDLC to ensure requirements are fulfilled
Perform testing to ensure that business requirements have been met

Required Experience

Relevant diploma or degree
Business Analyst qualification will be advantageous
Website design and maintenance experience will be advantageous
Understanding of SQL database design and architecture
At least 5-7 years related business analyst experience within the Financial Services industry

Knowledge and skills

MS: Office (Excel, Word, PP)
Sound financial services industry knowledge and understanding of the context
Understanding of policy services systems
Claims, Portfolio etc. understanding of how these systems integrate with one another
Understanding of web services etc.
Understanding of system architectures (i.e.:  Web based architecture)
Business and functional process specifications
Business/technical process mapping
Understanding of Financial Services sales processes
Basic Financial Product knowledge / Product life cycle knowledge
A good understanding of the system development life cycle

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